Audio and Narration Troubleshooting

Why is there no sound or narration?

Narration is on Monthly, Annual, and Family plans. Free stories are text-only — upgrade under Dashboard → Settings → Billing. Also check device volume and silent mode (iOS ring switch; Android media volume), reopen the story, wait if generation finished under a minute ago, and try a private browser window if an extension blocks audio.

Why are words not highlighting with the narration?

Word highlighting needs narration timing data, which finishes within about 60 seconds of generation. Close the story, wait one or two minutes, reopen it, and start Read to Me again. If a story older than 10 minutes still fails, email [email protected] with the title.

Why does narration sound distorted or cut out?

Audio streams from our servers, so a weak connection causes buffering. Move closer to Wi-Fi or switch networks. If pacing feels rushed, lower playback to 0.75× in the reader speed control.

Why does the microphone not work in Duet mode?

Duet needs microphone access. On iOS Safari: Settings → Safari → Microphone → Allow, then reload. On Android Chrome or desktop: open the lock or camera icon in the address bar, allow Microphone, reload. Read in a quiet room at a normal volume so scoring can hear the child clearly.

Still stuck after these checks?

Email [email protected] with the child's name, story title, what you hear or don't hear, and your device and browser. We typically respond within 24 hours.